These terms govern all service bookings, water maintenance agreements, and mechanical repair appointments undertaken by Clarion Poolcare. By engaging our technicians, you agree to these operational conditions.
These terms form an agreement between Clarion Poolcare, hereinafter referred to as the service provider, and the property owner or estate representative instructing the work. Our services encompass water sanitisation, technical plant valeting, filter maintenance, and associated mechanical assessments for domestic and private swimming installations. We do not provide retail consumer goods or general building contracting.
All appointments are agreed on a provisional basis until plant room access and property details are confirmed. Estimates provided verbally or in written proposals remain valid for thirty calendar days from issue. Should an on-site survey reveal hidden structural flaws, compromised pipework, or electrical hazards not noted during booking, we reserve the right to revise our scope of work before proceeding.
The client must ensure safe and unrestricted access to the pool, plant enclosure, main power isolators, and an outdoor tap. Clarion Poolcare reserves the right to suspend or terminate a visit if working conditions present clear hazards, including aggressive animals or unsafe electrical wiring. Our personnel will operate with respect for your grounds, leaving equipment spaces secured upon departure.
Tariffs are billed in accordance with our current rate card or individual project quotation. Payment is due strictly upon completion of each visit, acceptable via cash handed to the attending technician or by direct bank transfer against the issued invoice within seven calendar days. We do not operate card readers, online payment gateways, or merchant credit accounts.
Clients may cancel or alter their booked appointment without penalty by providing at least twenty-four hours prior notice. Where our vehicle arrives on site but access cannot be obtained, or where cancellation occurs within twenty-four hours of the agreed arrival window, a call-out contribution of forty pounds will be added to your ledger.
Clarion Poolcare maintains comprehensive public liability cover up to five million pounds. We cannot accept liability for preexisting structural leaks, aged brittle pipework, or plant equipment that fails as a consequence of prior deferred maintenance or winter frost. Any dissatisfaction regarding the quality of water clarity or mechanical finishing must be submitted in writing within forty-eight hours of the visit.
These terms of service, along with any dispute, controversy, or claim arising out of or in connection with our maintenance services, shall be governed by and construed exclusively in accordance with the laws of England and Wales. Both parties irrevocably agree to submit to the exclusive jurisdiction of the English courts.
Address correspondence to [email protected] or ring +44 141 381 6378 throughout Mon-Fri 08:45-16:45, Sat 10:00-14:45. Every communication receives attention within one business day.
