Clarion Poolcare takes the privacy of pool owners seriously. This privacy statement details the very limited scope of personal information we process when you enquire about pool maintenance.
Clarion Poolcare acts as the designated data controller responsible for the handling of your personal information under the UK General Data Protection Regulation and the Data Protection Act 2018. Any questions concerning our data practices can be directed directly to our business address or main office telephone line.
Data management conforms strictly to UK GDPR and the Data Protection Act 2018 alongside relevant statutory instruments within United Kingdom. In instances where internal policy diverges from legislative mandates, prevailing law takes absolute precedence.
When you complete an enquiry form on our website or telephone our office, we collect only necessary practical details. These comprise your full name, telephone number, email address, physical property location, and any descriptive comments regarding your pool plant. We do not request or store sensitive personal data or financial account details.
We process your information exclusively on the legal basis of taking steps at your request prior to entering into a service contract, and for the subsequent performance of our maintenance duties. This includes scheduling technician attendances, generating chemical balance logs, issuing written quotes, and providing invoices following a visit.
Contact information and site notes are retained for as long as your swimming pool remains an active maintenance account with us. Should you cease utilizing our services, your contact records are archived for three years for financial audit compliance before being permanently expunged from our internal records.
Your contact information and address are shared solely with our employed technicians and occasional specialist heating subcontractors attending your premises for complex repairs. We never sell, lease, or distribute customer details to third-party marketing companies, advertisers, or outside agencies under any circumstance.
Under UK data protection law, you possess the right to inspect the personal data we hold about you, request corrections to erroneous entries, or request the immediate deletion of your details from our operational database. To exercise any of these statutory rights, please write to our office or contact us via telephone with your name and property details.
Address correspondence to [email protected] or ring +44 141 381 6378 throughout Mon-Fri 08:45-16:45, Sat 10:00-14:45. Every communication receives attention within one business day.
